Shipping Policy
O&M Wireless strives to offer fast, flexible shipping to customers. We understand that you are constantly balancing the need for fast shipping with the desire to reduce your costs, so we offer a range of options that can accommodate any situation.

This Shipping Policy applies to the purchase and sale of products through (the “Site”). This policy is subject to change by O&M Electronic Inc, an Illinois Corporation (referred to as the “Company”, “us”, “we”, or “our” as the context may require), without prior written notice at any time, at our sole discretion. Any changes to this policy will be in effect as of the “Last Updated Date” referenced on the Site. You should review this policy before purchasing any products that are available through this Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.

This Shipping Policy is an integral part of the Website Terms of Use that apply generally to the use of our Site and the Terms of Sale that apply to purchases of products from our Site. You should also carefully review our Privacy Policy before placing an order for products through this Site.

We also have different options for domestic versus international shipping. Please read the following shipping policies carefully.

All Shipments

  • All inventory will shipped from our O&M Wireless location in Hodgkins, IL.
  • You are responsible for inputting the correct shipping address and freight option for all purchases from the Site. We will not be liable for any delays or loss of shipments sent to addresses that you have input incorrectly.
  • We currently offer standard, expedited, and express shipping. We will select the shipping carrier for each option at our sole discretion. This selection may vary for each shipping option.
  • You may be quoted shipping rates either through the Site or directly from the Account Manager. In either case, we may change these rates at any time at our sole discretion.
  • O&M Wireless customers have the option of using their own shipping account. You may request that the shipment be insured whether you use O&M Wireless’s shipping account or your own account.
  • All shipments are FOB Origin. You take ownership of the product, and therefore risk of loss passes to you, once the carrier picks up the package.

Domestic Shipments

  • Customers that (1) purchase twenty (20) or more devices from a single warehouse and (2) such devices are shipped within the United States are eligible for free standard shipping. By way of example, a customer purchase order that includes ten (10) devices from our Chicago warehouse and ten (10) devices from another warehouse (i.e. for presold products) is not eligible for free shipping.
  • Customers eligible for free standard shipping have the additional option of upgrading to expedited shipping but are required to pay the difference in cost between standard and expedited shipping rates.
  • You may request that the shipment be insured whether you use the Company’s shipping account or your own shipping account.

International Shipments

  • International shipments are NOT insured unless you manually select the option to insure the shipment upon checkout at which time an additional fee for insurance will be added to the invoice.
  • You are responsible for all customs, fees, taxes, and duties, and any other charges associated with the international shipment.


Whether or not you opt for insurance for any shipment of products purchased from us, we will not be liable for any lost, stolen, or damaged packages once placed with the shipping carrier. If any packages are lost, stolen, or damaged after we have placed them with the shipping carrier, and you have purchased insurance on such packages, it is your sole responsibility to contact us immediately to file a claim for damages, to ensure that all information you provide is accurate and complete, and to promptly respond to any requests for additional information regarding your claim. The Company will not be responsible or liable for any inaccuracy of any information provided to the insurance carrier, failure to meet deadlines for insurance claims filed on your behalf, or any denials of claims by the insurance carrier. If you opt not to select insurance, you will be solely responsible and liable for any lost, stolen, or damaged products.

Return Policy

This Return Policy applies to the purchase and sale of products through (the “Website”) or with respect to the Company’s social media pages on various third party social media platforms or through other Company channels (each, an “Other Channel,” together with the Website, collectively, the “Site”) subject to and in accordance with the Terms of Use, the Privacy Policy, and the Terms of Sale. This policy is subject to change by O&M Electronic Inc, an Illinois Corporation (referred to as the “Company”, “us”, “we”, or “our” as the context may require), without prior written notice at any time, in our sole discretion. Any changes to the Return Policy will be in effect as of the “Last Updated Date” set forth below. You should review the Return Policy before purchasing any products that are available through the Site. Your continued use of the Site after the “Last Updated Date” set forth below will constitute your acceptance of and agreement to such changes.

30 Day Return Policy

The Company is pleased to offer our valued customers the following 30 Day Return Policy on products purchased through the Site. This policy applies to purchases from the Company.

Terms and Conditions for Returns

  • Request to return an order (for either full or partial orders) must be submitted within thirty (30) days of the invoice date by submitting a completed
  • O&M Wireless RMA Form
  • to Return requests submitted past thirty (30) days may be accepted in our sole discretion and will require written approval from management.
  • No item will be accepted without prior written authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued.
  • All authorized return items must have any locks (iCloud, Google, Find My iPhone, etc.) cleared before they are returned.
  • Authorized returns will be issued an RMA number by us. All RMA numbers issued are valid for fourteen (14) days.
  • The customer is responsible for all return shipping costs.
  • Any item that is returned in a condition different than what was shipped out may be rejected for return by us in our sole discretion.
  • Depending on whether you are a New Customer or an Existing Customer (as defined below), our policy on which devices are eligible for return differs. Please see the policies for New Customers and Existing Customers below for further details.
  • Once the return merchandise is received and verified, a credit will be issued for the returned devices within five (5) business days.

Please note that no customer should ever receive a device with the following defects (“Critical Defects”):

  • No power/power cycle
  • Apple activation problem
  • Account lock
  • iTunes image
  • Passcode lock

If you receive an item with a Critical Defect, you should request an RMA immediately.

New Customers

New Customers are first-time purchasers from the Site. We understand the importance of your first sample order with a new vendor, and we want to make sure you have a great experience. That’s why, as long as you abide by the limitations detailed above, we will take back any device for any reason on your first return of up to 50 devices.

If you need to return more than 50 devices, or if you are not a New Customer, the below policy for Existing Customers shall apply.

Existing Customers

Existing Customers have made more than one purchase from the Site.

We stand by the testing and grading descriptions that are represented on the Website, and therefore strive to offer a highly flexible return policy. However, different grades undergo different functional tests and have different cosmetic standards. Therefore, our Secondary Grades, which may have non-key functions that do not work, have a different return policy than our Primary Grades. The grading scale for products sold on the Site is subjective and grading designations are made in the sole discretion of the Company. To learn more about our grades please visit our Grading page.

Partial Credits Instead of Returns

We understand that in some cases, our customers would prefer to get a partial credit on a defective device rather than incur the shipping cost of returns. If this is your preference, please contact your Account Manager directly. These requests will be handled on a case-by-case basis in the sole discretion of the Company.

*Please note that this does not apply to devices with Critical Defects (see above for a list of Critical Defects). No customer should ever receive a device with a Critical Defect. If an item is received with a Critical Defect, an RMA should be requested immediately.


The Company values our customers, and we are committed to helping customers with issues that might occur outside the parameters of our standard policy. These issues will also be handled on a case by case basis, in our sole discretion.